Refund policy

REFUND & RETURN POLICY

Refund & Return Policy

At Vireo, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we are here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

  • Unused
  • Unopened
  • In its original packaging
  • In the same condition in which you received it

Haircare & Hygiene Products

Because Vireo products are intended for personal hair and scalp care, opened or used products are generally not eligible for return for hygiene and safety reasons, except where required by applicable law or when the product is defective or incorrect.

Please do not return a product that has been used unless you have contacted us first.

How to Request a Return

To request a return, please contact Vireo through the contact form available on our website.

Please include:

  • Your order number
  • The name used when placing the order
  • The reason for your return
  • Photos of the product if it is damaged or defective

We will review your request and provide you with the appropriate return instructions.

Return Shipping

If you are returning an item because you changed your mind or no longer want the product, you are responsible for the return shipping costs unless otherwise stated by Vireo.

If the product is defective, damaged during delivery, or we sent you the wrong product, Vireo will review the situation and may provide a replacement, refund, or other appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

Please do not send an item back without contacting us first.

Non-Returnable Situations

Returns may not be accepted for:

  • Opened or used haircare products
  • Products returned after the applicable return period
  • Products that have been intentionally damaged
  • Products missing their original packaging

Nothing in this policy limits any rights you may have under applicable federal or state law.