Privacy policy

PRIVACY POLICY

Privacy Policy

Vireo respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we may collect, use, and share information when you visit or purchase from our online store.

Information We Collect

When you use our website or place an order, we may collect information such as:

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order information
  • Payment-related information
  • IP address
  • Browser type
  • Device information
  • Website activity
  • Information you provide when contacting customer support

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Ship products
  • Send order confirmations
  • Send shipping updates
  • Provide customer support
  • Process returns and refunds
  • Prevent fraud
  • Improve our website
  • Analyze website performance
  • Provide marketing communications where permitted
  • Comply with legal obligations
  • Protect our business and customers

Payment Information

Payments may be processed by third-party payment providers.

Vireo does not generally store complete credit or debit card numbers on its own systems.

Payment information is handled according to the applicable policies and security practices of the payment provider.

Cookies

Vireo may use cookies and similar technologies to help operate the website, remember preferences, understand how visitors use our website, improve our services, and support advertising or marketing activities.

Cookies may also be used by third-party services integrated into our website.

You may be able to manage or disable certain cookies through your browser settings or available cookie preferences.

Please note that disabling certain cookies may affect website functionality.

Third-Party Service Providers

We may share information with trusted service providers that help us operate our business.

These may include:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Analytics providers
  • Advertising platforms
  • Marketing providers
  • Customer-support services
  • Fraud-prevention services

These providers may access personal information only as reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Marketing Communications

Where permitted by applicable law, Vireo may send promotional emails or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Unsubscribing from marketing communications will not prevent us from sending transactional communications necessary to fulfill your orders.

Data Security

We take reasonable measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including processing orders, maintaining business records, preventing fraud, resolving disputes, complying with legal obligations, and enforcing agreements.

Your Privacy Rights

Depending on the state in which you reside and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Information about how personal information is collected or used
  • A copy of certain personal information
  • Opt-out of certain types of data processing or targeted advertising where applicable

These rights vary depending on applicable state law and eligibility requirements.

To make a privacy-related request, please contact Vireo through the contact form available on our website.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.